Refund policy

1. Eligibility for Returns

  • Defective or Damaged Items: If your vinyl record arrives damaged or is defective, please contact us within 7 days of delivery to request a return or exchange. We will provide instructions for returning the item and cover the cost of return shipping.

  • Incorrect Items: If you receive the wrong item, please notify us within 7 days of delivery. We will arrange for a replacement or a refund and cover return shipping costs.

  • Change of Mind: If you simply change your mind, we offer returns within 14 days of delivery. The item must be in its original condition, unopened, and in the original packaging.

2. Return Process

  • Contact Us: To initiate a return, please email us at [email address] with your order number, a brief description of the issue, and any relevant photos if applicable. We will provide you with a Return Authorization (RA) number and return instructions.

  • Pack the Item: Ensure the vinyl record is securely packed to avoid any damage during transit. Include the RA number on the outside of the package.

  • Ship the Item: Send the package to the address provided in our return instructions. Please use a trackable shipping method to ensure the return is received.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 7 business days. Please note that shipping costs are non-refundable.

  • Exchanges: For defective or incorrect items, we will send a replacement at no additional cost. If you are returning an item for any other reason, you may choose to exchange it for a different item or receive a store credit.

4. Non-Returnable Items

  • Opened Records: Records that have been opened and played are not eligible for return unless defective. Please ensure you check the item before opening.

  • Special Orders: Custom or special order items cannot be returned unless defective or incorrect.

5. Contact Information

For any questions or concerns regarding our return policy, please contact us at [email address] or [phone number]. Our customer service team is here to assist you Monday through Friday, 9 AM - 5 PM [Your Time Zone].

6. Policy Updates

We may update our return policy from time to time. Please review this policy periodically for any changes. Your continued use of our services constitutes acceptance of our return policy.