FAQs

Yes, Red Line Store is dedicated to delivering authentic music products, including albums from renowned artists. We ensure that all items are in mint condition and are handled with the utmost care during shipping. Customer satisfaction is our priority, and we aim to provide a smooth and secure shopping experience.

Prices on Red Line Shop are displayed in the local currency of each market and we aim to display this at every price point for complete transparency. This means that users see prices in $USD in the United States, $CAD in Canada and $AUD in Australia. 

Yes! To view your full order history log into your account and go to the Orders section.
Please note that previous orders placed as a guest won’t be linked to your registered account.

We specialize in music-related items such as vinyl records, CDs, and limited edition collectibles. Our catalog features classic albums, rare editions, and exclusive releases. Whether you're a casual listener or a dedicated collector, we have something for everyone.

We pride ourselves on offering a handpicked selection of high-quality music products. Our focus is on authenticity, and we work closely with artists and distributors to ensure that every album sold is an official release. We also offer detailed album descriptions, including tracklists and artist information, to give you deeper insights into the music you love.

Absolutely! Once your order is shipped, you'll receive a tracking number via email to monitor the delivery of your items. You can also view your order history by logging into your account.

We aim to process and ship all orders within 2-3 business days. You'll receive an email once your order has been shipped, complete with tracking details so you can monitor its journey.

Yes, we currently ship to multiple countries, including the United States, Canada, and Europe. Shipping times may vary depending on your location, with delivery typically taking between 7-21 business days.

Unfortunately, once your order has been processed, we're unable to modify the shipping address. Please ensure your details are correct before completing your purchase.

In very rare instances you may receive the wrong record, please don’t stress! Send an email to support with a photo of the record and we will be in contact with the next steps.

Once an order has been fulfilled, it cannot be canceled or altered. Please double-check your items before confirming your purchase to avoid any issues.

If your order arrives damaged or you receive the wrong item, please contact us immediately with photos of the issue. We'll work to resolve the problem quickly by offering a replacement or refund.

We only accept returns for damaged, defective, or incorrect items. Unfortunately, we cannot accept returns based on personal preference. If you receive a faulty item, contact our support team within 30 days for assistance.

Deliveries to certain countries may incur extra charges, taxes, or customs duties. Customers are responsible for these fees, and vinyl.com is not liable for any delays caused by customs clearance. We advise checking with your local authorities for potential charges before placing an order.